What
is Neev?
What
is Cyber Infodev Pvt Ltd?
What
prompted Neev to venture in the area of e-governance?
How
does Neev counter software piracy?
Which
schemes or rural development programs do Neev’s softwares cater
to?
What
is the cost of various softwares?
What
kind of after-sales support does Neev provide?
How
many users can use a software?
How
shall Neev help to bring e-governance to India?
Shall
any changes be required in the government structure to implement
these softwares?
Can
these softwares be customized according to a specific district’s
needs?
Which
schemes or rural development programs are to be covered in future?
Has
Neev taken permission from the government and legal authorities?
Can
I give copies of the software to third parties?
Are software upgradation facilities provided?
What
protection is provided against viruses?
What
are the modes of payment accepted by Neev?
Will
no more paper work be required at all?
Can these softwares be accessed online?
What
if there are certain changes in various schemes?
How
long does it take for an average user to learn how to use the software?
Do
Neev’s softwares have the same look & feel?
Is
there any help provided in the software?
What
are the minimum hardware & software requirements to install
a software?
What
is the minimum computer literacy level required to use the softwares?
Are
there any additional utilities provided with the softwares?
What
kind of an experience does Neev have in the field of e-governance?
How
much data can be stored using the softwares?
Where
do these softwares stand in the international market?
Can
two or more softwares be integrated?
How
user friendly are these softwares?
Which Operating System do these softwares run
on?
How
many days does it take to get a software related problem solved?
Is
there any facility of remote diagnosis?
How
are Neev’s softwares different from those of its competitors?
Are
there any trial versions available for the softwares?
What
is the time period for the trial versions of softwares?
Is
any assistance provided during the trial period?
What
kind of documents shall accompany the software?
What
are the formalities required to buy a software?
What
kind of testing has been done on the softwares?
Have
the softwares been tested with real-life data?
Are
there any recommendations from government officials?
Are
there any data backup facilities?
What
is the target audience for Neev’s softwares?
How
do we install these softwares?
What
is the maintenance guarantee and charges?
Is
there any package that Neev offers or only individual softwares?
Are
any details provided for various schemes?
What is Neev?
Ans: Neev is the e-governance division
of a software development company called Cyber Infodev Pvt. Ltd. based
in New Delhi. It provides
consultancy services and products to help the government bring e-governance
revolution in India.
What is Cyber Infodev Pvt Ltd?
Ans: Cyber Infodev
Pvt. Ltd. is an IT firm into software development based in New
Delhi. It was founded in 1998 in Madhya Pradesh
and enjoys the status of bringing Internet revolution to central India.
What prompted Neev to venture
in the area of e-governance?
Ans: Seeing the technological
developments across the world and the benefits of Information and Communication
Technology (ICT) tools, we at Cyber Infodev Pvt. Ltd. thought of making
the best of this opportunity. In fact, the Government of India has already
taken various initiatives to bring e-governance revolution to India.
The first step in this direction by Cyber Infodev Pvt. Ltd. was taken
way back in 2000 through a project called ‘Gyandoot’ in Dhar district,
where it partnered with the government to provide technical and management
support. The success of this project gave impetus to Cyber Infodev Pvt.
Ltd. to delve deeper into the ocean of e-governance. After a detailed
study of the market conditions and the structure of government functioning,
a separate e-governance division called ‘Neev’ was carved out of the
then structure of the company. Thus, Neev shall be dedicated to develop
softwares and IT solutions for e-governance.
How does Neev counter software piracy?
Ans: Each of our
software shall have a unique registration key that shall be given by
Neev. These keys cannot be guessed easily as they are generated dynamically.
Which schemes or rural development
programs do
Neev’s softwares cater to?
Ans: To begin with
Neev has developed softwares that cater to 3 major schemes namely, Swarnajayanti
Gram Swarozgar Yojana (SGSY), Indira Aawas Yojana (IAY) and Watershed.
It has also developed other helping softwares like identification of
Below Poverty Line (BPL) people, Panchayati Raj Accounts, bi-lingual
email application, etc. Once Neev gets an initial thrust through these
softwares new ones shall be developed catering to other schemes like
SRSY, JGSY, etc.
What is the cost of various softwares?
Ans:
PRICE
LIST FOR USER LICENSE
| Sl.
No. |
Product
|
5
Users license fee (Indian Rs.) |
10
Users license fee (Indian Rs.) |
|
1.
|
SGSY Soft
|
24,500.00
|
29,000.00
|
|
2.
|
BPL Soft
|
20,000.00
|
24,500.00
|
|
3.
|
IAY Soft
|
5,000.00
|
7,500.00
|
|
4.
|
Watershed Soft
|
20,000.00
|
24,500.00
|
|
5.
|
Neev Mail
|
10,500.00
|
15,000.00
|
|
6.
|
Panchayat Accounts Soft (per panchayat)
|
5,000/-
|
|
Terms and conditions:
·
All payments should be made by Demand Draft drawn in favour of Cyber
Infodev Pvt. Ltd. payable at New Delhi.
·
Product(s) will be shipped within 10 working days after receiving
the Order form and complete payment.
For price
details of more than 10 users license please
contact Neev Call Centre
at 011-51600717/18.
These prices
have been fixed keeping in mind the functionality being offered, the
market demand, a comparative analysis of other softwares in the market,
the payment
capacity of various government departments, etc.
What kind of after-sales support does
Neev provide?
Ans: Neev has a dedicated
Call Centre for providing after-sales customer support.
How many users can use a
software?
Ans: The number of
users who can use a software depends upon the
user license that has been paid for at the time of purchase of the software.
How
shall Neev help to bring e-governance to India?
Ans: Neev shall not
bring e-governance revolution to India
on its own but shall be an aid or a helping hand to various government
agencies to make informed decisions to do the same. Neev shall do this
by way of providing consultancy services and customizable softwares
offering solutions to various problems faced in the implementation of
e-governance.
Shall
any changes be required in the government structure to implement
these softwares?
Ans: No changes whatsoever
shall be required in the government structure to implement any of Neev’s
softwares. In fact, our softwares can provide support to the existing
structure.
Can
these softwares be customized according to a specific district’s
needs?
Ans: All our products
are based on the standards laid down by the Government of India. A detailed
Need Identification Survey is carried out for all softwares by our marketing
team, which interacts closely with our potential customers. Thus, due
care has been taken to make them as user friendly as possible. We are
also open to the idea of customizing our softwares according to a specific
district’s or customer’s needs for which customization fee will be charged
as per requirement.
Which
schemes or rural development programs are to be covered in future?
Ans: Depending upon
the response that we get for our current softwares that cover 3 major
schemes namely, Swarnajayanti Gram Swarozgar Yojana (SGSY), Indira Aawas
Yojana (IAY) and Watershed we shall develop new softwares covering other
schemes like Sampoorana Grameen Rozgar Yojana (SGRY), JGSY, etc.
Has Neev taken permission from the
government and legal authorities?
Ans: The whole system
of Neev is based on approval from key government officials. Our softwares
have already been implemented in a few districts after prior permission
from their respective district heads. In fact, some of them have even
appreciated our softwares like Mr.D.Suresh, DC, Sirsa, Haryana and Mr.Vinod
Shukla, APO, DRDA, Bhopal,
Madhya Pradesh.
Can I give copies of the software to
third parties?
Ans: Giving copies
of any of our softwares to third parties is strictly prohibited. Any
act of this kind shall be considered illegal. Only those people who
have paid the user license fees shall be authorized to use them. Also,
the number of users shall be decided by the user license fee paid for.
Are software upgradation
facilities provided?
Ans: Yes, software
upgrades shall be available to the licensed users of our softwares at
a nominal charge.
What protection is provided
against viruses?
Ans: Neev shall guarantee
that our softwares shall be virus free but, there are no guarantees
for external sources of virus infection.
What are the various modes of payment
accepted by Neev?
Ans: Neev accepts
payments by Demand Draft drawn in favour of Cyber Infodev Pvt. Ltd.,
payable at Delhi, only.
Will
no more paper work be required at all?
Ans: Our softwares
do not claim to do away with paper work completely. They aim to computerize
various processes by means softwares. Thus, paper work shall be minimized
and not done away with completely.
Can these softwares be accessed
online?
Ans: The softwares
that are being offered by Neev at present need to be installed on the
user’s system. They cannot be accessed online though in future there
will be online versions too. Needless to say, this depends on the response
of the customers to our current softwares and their future demand.
What if there are certain changes
in various schemes?
Ans: Due care has
been taken to make the softwares according to the latest specifications
of various schemes. They are scalable enough to incorporate minor variations.
If there are major changes in the schemes then upgraded versions of
softwares shall be available on demand. A nominal charge has to be paid
for the same.
How long does it take for an average
user to learn how
to use the software?
Ans: The time taken
to learn how to use a software depends on various
factors like computer literacy level of the user, familiarity with various
schemes, willingness to accept technological changes and other such
technical or psychological factors. But, on an average a user shall
take 4-6 days to get familiar with a software.
Also, Neev’s Customer Care
Executive is always there to help the users.
Do Neev’s softwares have the same
look & feel?
Ans: All the softwares
of Neev shall have a common interface and look & feel. This has
been done so that a user who is familiar with one
software can easily learn to use the others. The functionalities
that are common to all softwares have the same menus, same order,
same placement, etc.
Is there any help provided in the
software?
Ans: A separate Help
menu has been provided in all softwares that covers functionalities
like keyboard help; how to open, save, delete, add, etc records or files
or forms; the of use various forms and reports, etc. Apart from this
a User Manual shall accompany each software
that shall give details starting from how to install the software to
the minutest details of how to use it to how to quit it. If even after
this the user faces some problem then our Customer Care Executive can
be contacted via phone or email. The user also has
an option to get training for the use of the software for a nominal
charge.
What are the minimum hardware &
software
requirements to install a software?
Ans: Minimum
Hardware Requirement : Pentium I or above, 64 MB RAM
Operating
system : Windows
98 and above.
What is the minimum computer literacy
level required to
use the softwares?
Ans:
Though it is always better that a user should be familiar with the
basics of computers like MS-Office & the Internet, it is not
a pre-requisite to use our softwares.
Are there any additional utilities
provided with the softwares?
Ans: Our site provides
a rich pool of e-governance resources that is updated at regular intervals.
Apart from this useful tips are provided about the software as a part
of the software itself. More utilities shall be added in the future
versions of the softwares depending
upon the response and needs of the users.
What kind of an experience does Neev
have in the field
of e-governance?
Ans: The first e-governance
project, ‘Gyandoot’ that Neev’s parent company undertook was way back
in February 2000. This project is still running successfully in Madhya
Pradesh. After this a series of other e-governance projects were undertaken
like Management Information System for Rajiv Gandhi Mission for Watershed
Development, Madhya Pradesh; Intranet for Madhya Pradesh Forest, Rajiv
Gandhi Sikha Mission- Govt. of MP, Madhya Pradesh State Road Transport
Corporation; softwares for DRDA Dhar, DRDA Sirsa, DRDA Jhabua; etc..
Thus, Neev’s foray into the world of e-governance is backed
by an experience of over 4 years.
How much data can be stored using
the softwares?
Ans: The amount of
data that can be stored using the softwares depends on certain external
factors like the hard disk space of the computer, etc. On an average
it can accommodate
the complete data of each individual of a district.
Where do these softwares stand in
the international market?
Ans: The current
softwares have been made keeping in mind the structure of District Governments
of India. But, they are scalable enough to incorporate minor variations.
As far as the international market is concerned our strong points are
the quality of our softwares, our experience, our concept and a team
with vision to reach new heights. Neev
is open to developing softwares for the international markets too.
Can two or more softwares be integrated?
Ans: Our softwares
are scalable enough to incorporate minor changes. Since the interface
and working of all the softwares is the same, two or more softwares
can be integrated,
if the customer demands.
How user friendly
are these softwares?
Ans: Due care has
been taken to make the softwares as user friendly as possible. They
have been developed keeping in mind the needs of the users after consultation
with them. The naming convention is such that the user can comprehend
the significance and functionality of various forms and reports easily.
A Help menu has been incorporated in all softwares that gives
detailed help about various forms and reports, keyboard usage, changing
the arrangement of windows, etc. The interface of all the softwares
of Neev has been kept common so that the users do not find it difficult
to switch over from one to another. Above all, our softwares are scalable
enough to incorporate minor variations as per
the needs of the users.
Which Operating System do
these softwares run on?
Ans:
Neev’s softwares are compatible with Windows 98 and higher platform.
How many days does it take to get a software
related
problem solved?
Ans: A dedicated
Customer Care Executive shall be available between 10 a.m. to 6 p.m. excluding Sundays and national
holidays to solve all kinds of queries related to Neev’s softwares.
The users have an option to either call or email or mail or fax their
problems. The
Customer Care Executive shall get queries solved as soon as possible.
Is there any facility of remote
diagnosis?
Ans: As of now there is no provision for remote diagnosis but in future this might
be possible depending upon the response of the users. Though due care
has been taken to make the softwares bug free, still if there are any
problems the Customer Care Executive shall
get the problem solved, even if it involves a person to visit the user.
How are
Neev’s softwares different from those of its
competitors?
Ans: Neev does not
claim that it has achieved a technological breakthrough but it is a
major step in the direction of providing solutions for e-governance.
There are a few organizations that claim to have done the same but,
still there is a gap between claims and reality. Our softwares have
been made to cater to various sectors of e-governance like implementation
and management of various rural development programmes, identification
of BPL people, etc. Thus, the basic focus of Neev shall be to help various
government personnel overcome the hurdles on the road to e-governance.
Neev has a dedicated Customer Care Executive to solve all kinds of queries
related to Neev’s softwares.
Are there any trial versions available
for the softwares?
Ans: All softwares
of Neev have a trial version with a trial period of 15 days. Thus, the
users can satisfy themselves about the viability of softwares before
ordering for the same.
What is the time period for the trial
versions of
softwares?
Ans: The trial period
for all softwares of Neev is 15 days during or after which the users
can
place order for the same.
Is any assistance provided during
the trial period?
Ans: Depending upon
the needs of the users assistance shall be
provided to them during the trial period. Each of our softwares contains
a comprehensive Help menu that provides details about various forms
and reports, keyboard usage, etc. These Help menus are self-sufficient
but, personal assistance can be provided on demand.
What kind of documents shall accompany
the software?
Ans: Each software shall be accompanied by a User Manual that shall
provide a detailed description of how to use the software. Apart from
this the user shall get a brochure of Neev containing details about
other softwares developed by us and an Order form to purchase
more softwares.
What are the formalities required
to buy a software?
Ans: The procedure
to buy any of Neev’s softwares is very simple. All that the customer
has to do is contact the Customer Care Executive by phone, email, mail
or fax; fill the Order Form and pay the amount by means of a Demand
Draft drawn in favour of “Cyber Infodev Pvt. Ltd” payable at New
Delhi. Before filling the Order Form the customer
should take care that he has read and understood the terms and conditions
of using the licensed version
of the software, that shall be a part of the Order Form itself.
What kind of testing has been done
on the softwares?
Ans: All our softwares
undergo various phases of testing to ensure that the best quality is
delivered to the user. First phase involves Alpha Testing that is done
by the Software Testing team at our Development Centres. This is followed
by Beta Testing that is done by getting some sample users to use the
softwares. Apart from this the software developers test the softwares
on a regular basis to ensure that there are no bugs from their
end.
Have the softwares been tested
with real-life data?
Ans:
Yes, all our softwares are tested with real life data before taking
them to the end users.
Are there any recommendations from
government officials?
Ans: Our softwares
have been implemented successfully in a few districts of India.
The very first step to get the trial versions to the customers involves
taking permissions from top government officials. Some of them like
Mr.D.Suresh, DC, Sirsa, Haryana and Mr.Vinod
Shukla, APO, DRDA, Bhopal,
MP, have appreciated our efforts after using them.
Are there any data backup facilities?
Ans: All our softwares
come with the option of taking a data backup. Not only this, the backed
up data can be restored at a later date, if required.
What is the target audience for Neev’s
softwares?
Ans: Neev’s target
audiences are all the government officials, who aim to take a step towards
bringing e-governance revolution in India.
How do we install these softwares?
Ans: The software
installation process is explained in depth in the User Manuals that
shall accompany the softwares. It is very simple and in the form of
a wizard that shall guide the
user through the entire installation process.
What is the maintenance guarantee
and charges?
Ans: Though due care
has been taken to deliver the best quality standards to our customers,
Neev does not provide any guarantees. It has a dedicated Call Centre
to solve the queries of the users of its softwares but, there is nothing
like a guarantee period
for the same.
Is there any package that Neev offers
or only individual
softwares?
Ans: Neev has developed
a variety of softwares catering to various sectors of e-governance.
Depending upon the needs of the customers they can be clubbed together
in the form of a package as the softwares are inter-related or can be
purchased individually.
Are any details provided for various
schemes?
Ans: A detailed description
of various schemes is given on our website, www.cyberinfodev.com/neev. Description of the schemes shall also be provided
in the Help menu of their respective softwares.
