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e-Governance Solutions

We are e-Governance domain expert and understand the Government processes very well, which help us to design the e-Governance solutions as per the need of Government. These solution helps Government officials to do their work in easy and efficient environment. Also, our solutions are Citizen centric and they get the government services in very transparent and convenient manner. We have wide range of e-Governance solutions for the District, Tehsils, Blocks and Pancayat level Government offices and we are able to develop any type of Software as per the requirements.

 

a) Integrated Block Office Management System (IBMS):

IBMS consists of various modules (SGSY, MNREGS, Complaints, IAY, Establishment, Accounts, Parvar Register, Daak, Ration Card, Pension, Dashboards etc.) for the Patals & Departments of Block Office. Block office employees (General Users) put the data in IBMS modules as per the rights given to them by the System Administrator (System Administrator is a super user, who can create users and provides the rights of software as per their responsibilities). Users can view the entered data in the form of various reports available in IBMS and they can take the printout of the reports whenever required. ADO’s / BDO’s can monitor the progress of projects with the help of various MIS reports and can approve or reject the projects from their logins. An integrated approach of the software provides the facility to monitor the block office work from the District level logins of CDO / DM. They can view the various MIS reports related to any of the block offices. IBMS is also connected to the Integrated Voice Response System (IVRS) & SMS gateway to connect the field level officers and gram pradhan to get the required information related to the various projects.

 

 

b.) District Grievance Redressal System (Project Samadhan):

2 to 5 seater state of art centralized complaint call center at District level to record the complaints related to all the government departments in District. System can record the complaints in text as well as capable to record the conversation between Call Center executive and Complainer. Call Center executive transfer the call to the respective nodal officer who will provide the instant solution to complainer. System can manage all the complaints very effectively and keep the track of all the complaints with help of strong MIS provided for District level officers.